Our business operates in the solar energy service sector and facilitates rooftop solar application-related services, documentation, coordination and customer assistance.

The platform/business is not itself a government department, government authority or government employee merely because it facilitates services related to a government solar scheme.

Government schemes, subsidies, approvals, inspections, net-metering and DISCOM-related processes remain subject to the applicable rules and decisions of the concerned authorities.

Individuals or businesses wishing to work as E-Mitra/partners must complete the prescribed registration and verification process.

Where applicable, a joining, onboarding, registration or service fee may be charged. The applicable amount and payment method will be communicated through the authorized process.

Payment of a joining or onboarding fee does not guarantee government employment, fixed income, customer leads, commission, application volume or business profit.

An E-Mitra/partner must not represent himself/herself as a government employee, government officer or representative of any Ministry, DISCOM or government department unless such representation is legally and officially authorized.

The partner must not:

• Promise guaranteed government subsidy.
• Promise guaranteed application approval.
• Issue fake government documents or approvals.
• Collect unauthorized charges.
• Misuse company branding or logo.
• Make false government-related claims.

Partner login credentials are personal and confidential. Partners must not share, sell, transfer, rent or otherwise provide their account to unauthorized persons.

A partner must not use another partner's account or create fraudulent/duplicate accounts.

An E-Mitra may assist beneficiaries with application-related processes according to the authorized workflow.

The E-Mitra agrees to:

• Enter correct beneficiary information.
• Upload genuine documents.
• Verify information before submission.
• Clearly communicate applicable charges.
• Provide payment acknowledgement where applicable.
• Maintain confidentiality of beneficiary information.

An E-Mitra/partner must not collect any amount from a beneficiary that is not officially communicated, authorized or applicable.

Unauthorized collection, false promises, impersonation or fraudulent demands may result in suspension or termination of partner access and may be reported to the appropriate authority where required.

Never make a payment merely because someone claims to be an authorized representative.

Users should independently verify important payment requests through the official communication channel.

Registration, payment, application submission or assistance through an E-Mitra/partner does not guarantee government approval, subsidy, installation, inspection or net-metering approval.

The final decision regarding eligibility, subsidy and government benefits rests with the competent authority.

Cancellation and refund eligibility depend on the nature of the payment, applicable refund policy, stage of the application or service and reason for cancellation/rejection.

Government rejection, incorrect information, failed eligibility, technical infeasibility or document issues may affect the application and refund process.

Any applicable refund will be processed according to the applicable refund policy and verified payment records.

• Provide accurate and genuine information.
• Provide valid documents.
• Review application details before submission.
• Verify payment details before making payment.
• Keep payment receipts and transaction references.
• Keep OTPs and login credentials confidential.
• Do not misuse the platform.
• Do not participate in fraudulent activities.

Users should provide only accurate and required information for the applicable service.

Users must not share OTPs, passwords, PINs or other confidential credentials with unauthorized persons.

Information may be processed for application processing, verification, communication, service delivery, record keeping and other legitimate purposes in accordance with the applicable privacy policy and law.

Fake applications, fraudulent documents, identity misuse, unauthorized money collection, false government representation, misuse of beneficiary data, account sharing or other prohibited activities may result in suspension, termination and/or reporting to the appropriate authority where required.